Contacting Your Supplier to Pause Deliveries
Vascepa (icosapent ethyl) deliveries are typically managed through specialty pharmacies or mail-order services like those from Amarin (the manufacturer), Costco Health Solutions, or programs such as VASCEPA360 for patient support. To pause, call the number on your prescription label, delivery confirmation email, or patient portal. Common contacts include:
- VASCEPA360 support: 1-877-558-4492 (available for enrollment, refills, and delivery changes).
- Amarin customer service: 1-877-279-7292.
Expect to provide your prescription number, date of birth, and reason for pausing (e.g., supply buildup, travel, or side effects).
Steps Through Common Delivery Programs
- Log into your patient portal (e.g., VASCEPA360.com or your pharmacy's app) and look for "manage deliveries," "pause subscription," or "skip refill" options.
- Select the number of months to pause (often 1-6 months) or set a future restart date.
- Confirm via email or phone—changes usually process within 1-2 business days, preventing the next shipment.
If enrolled in auto-refill via CVS Caremark or Express Scripts, use their apps or call to suspend.
What If You're on a Copay or Assistance Program?
Programs like VASCEPA Savings Card or AmarinCare may require active enrollment. Pausing deliveries won't cancel assistance but could affect eligibility if you miss refills—call VASCEPA360 to confirm. For insurance-covered deliveries, your pharmacy coordinates with your plan; pausing avoids billing issues.
Handling Issues or No Response
If calls fail, email [email protected] or use the chat on VASCEPA360.com. Document your request with dates and reference numbers. In urgent cases (e.g., excess supply), request a shipment hold or return label. Pausing typically doesn't impact your prescription validity with your doctor.